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Retail Order Information & Retail Support

Hasn't Arrived- International Economy Mail

Parcels shipped using International Economy Mail can take up to 14 business days (or 20 days total) to arrive.  If it has been 20 days or less, try to wait patiently--it could be right around the corner!  If it has been more than 20 days, shoot us an email and we will figure out what happened.  You can also try calling your local post office and see if for some reason the package had any hang ups locally. 


Hasn't Arrived - Domestic Economy Mail

Economy Mail takes approximately 4-8 business days to arrive.  If it has been less than 8 days since your order has shipped, please be patient-- it is probably on its way!  If it has been more than 8 days since it was shipped, please contact us and we'll see if there have been any problems regarding the shipment.


Standard Shirt Sizing

The Standard Tee is a fitted ringspun shirt. It's soft, smooth, and has a more fashionable fit than a unisex tee. Be aware, however, that they aren't preshrunk, so they may shrink slightly. 


Chest:

Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose. 


Waist:

Measure around natural waist with a measuring tape.

Girly Shirt Sizing

The Girly Shirt is a junior sized fitted ringspun shirt. It's soft, smooth, and runs smaller than the standard tee. Be aware, however, that they aren't preshrunk, so they may shrink slightly.


Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Unisex Shirt Sizing

The Unisex tee is a basic t-shirt. It's a 100% Pre-shrunk cotton tee. It's as true to size as a t-shirt can be. It's a more boxier fit than our Standard Tee.


Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

V-neck Shirt Sizing

The V-neck Tee is a fitted ringspun shirt. It's soft, smooth, and has the same fit as our standard tee. Be aware, however, that they aren't preshrunk, so they may shrink slightly.



Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Zip Fleece Sweatshirt Sizing

The Zip Fleece is a super soft cotton/polyester blend. We guarantee it to be one of the softest articles of clothing you have ever felt. It tends not to shrink.



Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Tank Top Sizing

The Tank Top is similarly sized to our unisex tee. Like the unisex tee, it is also pre-shrunk cotton.



Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Ladies Shirt Sizing

The Ladies tee is a basic women's t-shirt. It's a 100% Pre-shrunk cotton tee. It's more tapered and fitted than our Unisex Tee and has shorter, capped sleeves.



Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Youth Shirt Sizing

The Youth tee is a basic unisex cut youth t-shirt. It's a 100% Pre-shrunk cotton tee, and runs in sizes XS through XL.




Chest:
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:
Measure around natural waist with a measuring tape.

Domestic Economy Shipping

Domestic Economy Shipping is only $2.99, and offered on all domestic packages under 13oz, which means one t-shirt in most styles and size ships for under $3.00.

Economy shipments are handled via the United States Postal Service (USPS), and are trackable at www.usps.com


USPS Priority Mail

This service offers fast domestic delivery in 1, 2, or 3 business days after shipment based on where your package started and where it’s being sent. Please allow 1-2 days for processing.


UPS Ground Shipping

UPS Ground is a service oriented shipment. Tracking becomes available within 24 business hours of shipment, and almost always sooner. Packages take 1-5 business days to arrive, depending on your location. See below for a map of ship times. UPS Does not deliver on weekends.

Time-in-transit

UPS Shipments are delivered directly to the customer, and will not be left in a mailbox. If you live in an apartment complex, they may be left with a doorman or on a porch. If the customer is not available when the package is delivered, it may be left on a porch or withheld until either they attempt to deliver them again, or you pick the package up from a UPS Shipping Center (Not a UPS Store)

Ups_domestic


UPS 2nd Day Air Shipping

UPS 2nd Day Air will take 2 days to arrive anywhere within the US. UPS does not deliver on weekends, however.


Ups_domestic


USPS Express Shipping

USPS Express Shipping is an economical way to get a package fast. Shipments for most areas are guaranteed the next day after it is shipped, and everywhere else 2 days. USPS delivers express packages on Saturdays. Please allow 1-2 days for processing.


UPS Next Day Air Shipping

UPS Next Day Air guarantees arrival a day after it ships, and is available in the continental US. Please allow 1-2 days for processing.


International Economy Shipping

International Economy shipping is the affordable way to ship a package international. It's available for all international shipments under 1 pound in weight for just $8.99 in Canada and $11.99 in the rest of the world. With the affordability, however, come some drawbacks. The service generally takes 8-10 business days to arrive. The service may or may not offers visibility on the package depending on the country.

 

How it works is the United States Postal Service processes your shipment here in the United States, then passes the parcel along to your postal service for it's final shipment. Below are some examples of who the package arrives from based on your country.

  • Canada - Canada Post
  • Great Britain - Royal Mail
  • Australia - Australia Post
  • France - La Poste

* With all international shipping options, duties and taxes are based on local laws. While most of our packages arrive without any additional duties or taxes, this is something we cannot control. For information about how your country handles duties and taxes, call your local post office.


International USPS Priority Shipping

Priority shipping is more expensive than economy, as it offers delivery confirmation and a faster delivery time. Delivery time tends to be 5-7 business days.

Like economy shipping, how it works is the United States Postal Service processes your shipment here in the United States, then passes the parcel along to your international postal service for its final shipment.

* With all international shipping options, duties and taxes are based on local laws. While most of our packages arrive without any additional duties or taxes, this is something we cannot control. For information about how your country handles duties and taxes, call your local post office.


UPS Worldwide Expedited

Packages are shipped via UPS, trackable, and arrive within 2-5 business days. Please allow 1-2 days for processing.



Shipment Tracking Details

For domestic economy shipments, you can track your shipment at USPS

For domestic UPS shipments, you can track your shipment at UPS

For domestic express shipments, you can track your shipment at USPS.

For international economy shipments, there is no tracking available.

For international priority shipments, you can track your shipment at USPS.


Order Status Details

For any orders placed on or before March 25th, 2012, order status information is available at our old website here.

For any orders placed on or after March 26th, 2012, order status information is available on your account page here.


Secure Shopping

The Ann Arbor T-shirt Company offers a secure shopping experience. Your data is safe over our secure connection. In addition, we do not retain any of your credit card data.


Payment Options: Credit Cards, Debit Cards, or Gift Cards

The Ann Arbor T-shirt Company accepts most credit cards, debit cards, and gift cards. For Debit Cards, we don't offer PIN verification services. We currently do not offer 'Ann Arbor T-shirt Company' gift cards.


Payment Options: PayPal

PayPal is the leader in online payments. It acts as a middle man between you and the vendor. You trust PayPal with your payment processing, who then pays us.


Taxes

Locally collected taxes are included in the price of purchase. Any international duties and taxes are collected by your local postal service, where applicable. For more information as to whether or not you will be charged duties and taxes, call your local postal service.


How do I purchase a digital download?

To purchase a digital download, add a digital download to your shopping cart just like anything else in the store. After you check out, you'll receive a link to download your content.


How do I purchase a digital download? How does it work?

To purchase a digital download, add a digital download to your shopping cart just like anything other item in the store.

When you purchase a digital download, the store will generate a unique link for you to download the file. You're going to want to keep it to yourself, as you have a limited amount of downloads.

The link should show up in 3 places

  1. The secret link appears on the order confirmation screen, immediately after purchase.
  2. The secret link is included in the order confirmation e-mail.
  3. The secret link shows up on your oder screen when logged into the website.

Your download will be limited to 3 clicks and 30 days. Be patient, it may take a moment to start your download. Clicking multiple times may exhaust your 3 clicks.


What format are your files in?

Movies are *.mov files, while audio are *.mp3 files. All files are compressed into a *.zip archive.


Can I download the file onto my iPad, phone, or other device?

Yes, but not directly by using the iPad, phone, or other device.

For the iPad or iPhone, you must first download the file to your computer. Then you can add the file to your iTunes to sync to your device.

Some devices may offer the ability to download it. As it is a large file, extracting the file may have some issues on a mobile device.


T-shirt Return Policies

When you receive your shirt, please inspect it carefully for any holes / damage / open seams. This is very rare, but sometimes we miss these defects and ship them out. If you find any problems, contact us immediately at returns@annarbortees.com

We will accept exchanges on unworn shirts for up to 60 days. Worn shirts with bad stitching or a hole must be returned within a 14 days. Anything with a stain or marking must be returned within 7 days. Any shirts purchased in November / December may be returned / exchanged by January 14th.

We will accept exchanges on unworn items for up to 60 days. All returns must be returned in an unused and resalable condition. Items that have been washed, dried, damaged, stain, smell strongly of smoke, covered in pet hair, or have been otherwise damaged are non-returnable.


Shoe Return Policies

Shoe returns are accepted provided the shoes are perfectly clean and unworn. Please try your shoes on in a clean environment (we recommend your living room), and verify that they are sized to your liking. Once you wear them outside, visibly scuff, or otherwise dirty them, we cannot accept returns. Shoe exchanges are possible provided we have inventory with which to exchange. Shoes are a specialty item that take much longer to produce than our shirts, and so we cannot guarantee that an exchange is possible. In the event that it is not, we will refund your entire order amount.


Media and Other Merchandise Policies

If your merchandise is in any way defective, please contact us immediately. Returns and exchanges are accepted up to 60 days from purchase. In the event that we do not have adequate stock to exchange your item, you will be awarded a refund. This includes (but is not limited to) headbands, phone cases, posters, CDs, DVDs, Sunglasses, Buttons, Etc.


Returns Procedure

To return or exchange your item, fill out this form, then mail the form and your item[s] back to us at:

Ann Arbor T-shirt Company
Attn: Exchange Minion
2275 S. Industrial Hwy
Ann Arbor, MI 48104

We will take it from there! If you have any questions or concerns that aren't addressed, you can use our contact form or email us directly at returns@annarbortees.com


No Minimum Printing

The Ann Arbor T-shirt Company offers no-minimum printing on a wide variety of products and styles. To purchase as few as one t-shirt, visit nominimums.annarbortees.com

Full Service Custom Printing

For orders greater than 12 pieces, the Ann Arbor T-shirt Company offers full service custom printing. From screen printing, to embroidery, to digital printing, we do it all! Request a quote today

How do I look up my order history?

For orders placed before October 2014, you can view your order history by visiting:

https://shop.annarbortees.com/account

and logging in with your email and password. If you forgot your password, you can reset it.


For orders placed after October 2014, you can view your order history by visiting:

http://fan.annarbortees.com/account

and logging in with your email and password. If you forgot your password, you can reset it.


Where can I tracking my package?

For USPS Domestic Packages, enter your tracking number here:

https://tools.usps.com/go/TrackConfirmAction%21input.action

For UPS Domestic Packages, enter your tracking number here: 

http://wwwapps.ups.com/WebTracking/track


For International Packages, enter your tracking number here:

http://dm.mytracking.net/globegistics/dmportalv2/externaltracking.aspx

OR

https://tools.usps.com/go/TrackConfirmAction%21input.action

How long do I have to make changes to my order?

If you need to make changes to a shipping address, shipping method or items in the order please let us know as soon as possible. We will do our best to accommodate your request but please note that there is no guarantee that we will be able to make changes once the order is placed. Please consider all orders final.


All orders process and ship within one business day of you placing them. Generally, anything placed before 6 AM EST will ship that day. If you have received a Shipment Notification, it is safe to assume that you can no longer make changes to your order.




Do you have a store where I can shop?

Not at this time. Please visit us at:

http://starkid.annarbortees.com/

and

http://fan.annarbortees.com/

and

http://shop.annarbortees.com/


Or on the marketplace at:

www.amazon.com/gp/shops/A10RFI7E4FIYNW

and

http://stores.ebay.com/theannarbortshirtcompany?_trksid=p2047675.l2563


If you're in town during business hours and would like to stop by our store front, you are welcome to! We do not stock or showcase any printed merchandise but if it is during production hours, we would be glad to print or sell any of the things from our store that we have available in shop.


Contact Us

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The Ann Arbor T-shirt Company offices are open Monday through Friday, 10am through 6pm, and additionally upon request. If you'd like to visit, we'd love to see you!

2275 S. Industrial Hwy
Ann Arbor, MI 48104
United States of America